Effective Date: 19 May 2025

Thank you for shopping with A2Z Services on https://a2zservicess.xyz (the “Platform”). We want you to enjoy a smooth and transparent post-purchase experience. This policy explains when you can return products, how refunds are issued, and how to cancel an order.

1. Overview

• You may request a return, exchange or refund for eligible items within the timeframes set out below.

• All requests are subject to the conditions in this policy and to applicable Indian consumer-protection laws (including the Consumer Protection Act 2019).

2. Return & Refund Window

If the product arrived damaged, record an unboxing video and photographs; these may be required for approval.

3. Eligibility Conditions

1. Original condition – Unused, unwashed, unaltered and with all tags, manuals, accessories and original packaging.

2. Proof of purchase – Valid order number and invoice.

3. Return authorisation – A Return Merchandise Authorisation (RMA) must be issued by us before sending anything back.

4. Non-Returnable Items

• Gift cards / vouchers

• Downloadable software / digital goods

• Items explicitly marked “Final Sale” or “Non-returnable” on the product page

• Products damaged due to misuse, neglect or normal wear & tear

5. How to Initiate a Return

1. Contact us within the applicable period via:

   • Email: info@a2zservicess.xyz

   • Phone / WhatsApp: +91 87505 43462
     Provide order number, reason, photos/video (if damaged).

2. Receive RMA – We’ll email you an RMA number and courier pickup instructions or a return shipping label.

3. Pack securely – Include all accessories and a copy of the invoice.

4. Hand over to courier – Or self-ship to the address we provide. Keep the tracking receipt.

5. Quality check – Once received, our QC team inspects the item (2–3 business days).

6. Refund / exchange approval – You’ll get an email update; if rejected, we’ll ship the item back at your cost.

6. Refund Method & Timeline

Processing times may vary due to bank/issuer policies. We will notify you once the refund is initiated.

7. Late or Missing Refunds

If you haven’t received a refund:

1. Check your bank or payment app again.

2. Contact your card issuer/bank; posting delays sometimes occur.

3. Still no update after 10 business days? Email info@a2zservicess.xyz with your RMA and refund reference.

8. Exchanges

We replace items only if they are defective, damaged in transit, or delivered in the wrong size/variant (subject to stock availability). Follow the same RMA process and specify “Exchange” in your request.

9. Order Cancellation

• Before dispatch – You can cancel from your account dashboard or by emailing us. A full refund is issued to the original payment method.

• After dispatch – Refuse delivery or raise a return request under this policy.

10. Abuse of Policy

Frequent or excessive return requests, especially if items are used or damaged, may lead to limits on your account or refusal of future returns.

11. Contact & Grievance Redressal

Returns & Refunds Desk
A2Z Services (E-commerce Division)
Plot No. 036, Near Railway Faatak, Gram-Kunda, Partapur, Meerut, Uttar Pradesh 250103, India
Email: info@a2zservicess.xyz
Phone/WhatsApp: +91 87505 43462 (10 AM – 6 PM, Mon-Sat)

We aim to resolve all refund or return queries within 5 working days of receipt.